Policies, Important Information and Frequently asked Questions
We have a strict 24 hour cancellation policy. Appointments that are not canceled within a 24 hour window by the client, will be charged a 40% cancellation fee. Appointments that are cancelled the day of will be charged 50% of the service cost and client no-shows will be charged 100% of the service cost. Please understand this is generated by the booking system, it does and will send out confirmations & reminders. If you are unable to make your appointment, please cancel or reschedule ASAP through your client profile you have made through acuity, thank you for understanding.
What do I need to know before my appointment?
Please be on time to your appointment! If you are going to be late you will need to contact your lash artist ASAP and let them know. If you are more than 15 minutes late you will need to reschedule and will be charged a late fee, as we will not have sufficient time to get you all lashed and glamed up! it is not beneficial for anyone to have a rushed appointment.
Please do not bring children to your appointment if they are 12 or under, as children are not allowed in the treatment room.
Please come to your appointment mascara free, it is VERY important that you shower your lashes the day of your appointment and get them saturated wet so they are squeaky clean.
Please do not move or talk with your hands or make facial expressions during your appointment. Is is very important to remain as still as possible. Why? The more you move the less lashes you get!
Please do not drink caffeinated beverages 2-4 hours before your appointment as your eyes will flutter which in turn will make it harder to lash you up, and we don't want that!
Please use the restroom before you arrive or before your scheduled appointment time, as you will not have the opportunity to once the service begins.
As a courtesy please turn your phone off or on silent before your appointment.
How do I take care of my lashes?
If you wear eye makeup its is very important to wash your lashes with baby shampoo or an extremely gentle non oil based face wash everyday that you do wear eyemake-up. Please get them wet in the shower daily to avoid infection and or eye irritation. Please wash them by letting the water hit your forehead and run into your lashes in the shower. If you are not washing your lashes, you are at a huge risk for infections, it also weakens and breaks your natural lashes. Please understand not washing your natural lashes is very harmful and can cause me to deny you future lash appointments if you are not cleansing your lashes, the health of your natural lashes are my first priority! Unwashed lashes can result in blespharitis, or other stuff you do not want on or around your eyes! so please get them wet daily and wash them with baby shampoo or a oilfree cleanser whenever you wear eyemake-up!
If you use cotton swabs to take your makeup off, please DO NOT use them on the lashes. The fibers will pull on your extensions and wrap around them. I have done it and it is painful!
When you get out of the shower, I recommended taking a towel and blinking on it then blow drying them for about 10 seconds on low heat! This is a little trick I like to re-fluff my lashes. This will dry and separate them and fluff them back up!
Please be gentle with your lashes, no picking, pulling or rubbing, this will harm your natural lashes. If you rub your lash extensions, it can snap your natural lashes. Yes they will grow back, but please, just try to avoid it.
Do not use any oil based cleansers or makeup product in or around your lashes. Oil is one of the fastest ways for the lash adhesive to lose it's bond.
Do not use an eyelash curler or any waterproof mascara! Lash extensions have a curl that stays. Mascara is NOT recommended. It definitely has the possibility to interfere with the glue bond. please note, when using mascara, it WILL result in faster fallout of your extensions, it breaks the glue bond. It will also close up your volume fans that I spent to create just for you.
You will lose more extensions on the side you sleep on and expect to lose a few a day, since it is natural to lose a few eyelashes a day. If you don't touch them and don't wear mascara, they will stay on longer and who would'nt want that!
How long will my extensions last?
Typically extensions last about 2-4 weeks. Why such a vast difference? Because so many variables go into how long they will last. You typically lose or shed 1-5 eyelashes a day on average, sometimes more, sometimes less. Your typical lash growth cycle is 45-90 days depending on your own personal self. With an extension placed on your natural lash, you will now notice the shedding of your lashes more, since an extension is longer and thicker than your natural lash. It is up to you to book accordingly to what you want!